Terms & Conditions

In these Terms & Conditions, unless the context otherwise requires, the following terms shall have the meanings assigned to them below:

By completing the ninogames registration process, making a deposit, or placing a wager on the Platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms in their entirety. These Terms constitute a binding agreement between you and the Operator.

These Terms shall be read in conjunction with the ninogames Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference and forms part of the complete contractual framework governing your use of the Platform.

If any provision of these Terms is found by a competent court or regulatory authority to be unenforceable, that provision shall be severed and the remainder of the Terms shall continue in full force and effect.

To be eligible to register and maintain a ninogames account, you must satisfy all of the following conditions at all times:

• You are at least 21 years of age, as required under PAGCOR regulations applicable to licensed online gaming platforms in the Philippines. Individuals under 21 are strictly prohibited from registering or gambling on ninogames.
• You are a natural person and not a corporation, trust, partnership, or other legal entity.
• You are accessing ninogames from within the Republic of the Philippines or from a jurisdiction where online gambling with a PAGCOR-licensed operator is not prohibited.
• You are acting on your own behalf and not as an agent, proxy, or nominee for any other individual or entity.
• You have the legal capacity to enter into binding contracts under Philippine law.
• You have not previously been excluded from ninogames or any other PAGCOR-licensed gaming platform, whether by self-exclusion or operator-initiated closure for cause.
• You are not a director, officer, employee, contractor, or immediate family member of the Operator or any of its affiliated game suppliers, where such participation would create a conflict of interest.

Each eligible individual may hold only one registered account on ninogames. The creation of multiple accounts by a single individual — whether under the same or different credentials — constitutes a material breach of these Terms and will result in the closure of all associated accounts and the forfeiture of balances where duplicate account abuse is confirmed.

4.1 Registration Requirements

During registration, you are required to provide accurate, complete, and current information including your full legal name, date of birth, residential address, and a valid Philippine mobile number or email address. You agree to promptly update your account information if any of these details change.

4.2 KYC Verification

In compliance with PAGCOR regulations and the Philippine Anti-Money Laundering Act (AMLA), ninogames is required to verify the identity of all players before permitting financial transactions. Accepted KYC documents include: Philippine Statistics Authority (PSA) national ID (PhilSys), UMID card, valid Philippine passport, and driver's license issued by the Land Transportation Office. The Operator reserves the right to request additional documentation where required by regulatory or compliance considerations.

4.3 One Account Policy

A Player who discovers that they have inadvertently created duplicate accounts must immediately notify ninogames support. The Operator will investigate and retain one account at its discretion; funds from the duplicate account may be transferred to the retained account after verification, subject to bonus and wagering requirement conditions.

You are solely responsible for maintaining the confidentiality of your ninogames login credentials, including your password and any two-factor authentication codes. You agree not to share your account access with any third party under any circumstances, including family members.

ninogames will never contact you by any channel — SMS, email, messaging application, or telephone — to request your account password or authentication codes. Any such communication purportedly from ninogames requesting this information is fraudulent. You should report it to our support team and not respond.

The Operator shall not be liable for any loss of funds, account access, or data resulting from your failure to maintain the security of your login credentials. If you suspect unauthorized access to your account, you must contact ninogames support immediately. The Operator will take commercially reasonable steps to assist, but cannot reverse transactions that occurred due to Player credential compromise.

6.1 Deposits

ninogames accepts deposits via GCash, Maya (PayMaya), BPI Bank Transfer, BDO Bank Transfer, Metrobank Online, 7-Eleven Cliqq, USDT TRC20, and Coins.ph. Minimum deposit amounts and processing times vary by method and are published in the Platform's Cashier section. Deposits are credited to your account in Philippine Peso (PHP) at the applicable exchange rate where conversion is required.

By depositing funds, you confirm that you are the rightful owner of the payment instrument used and that the funds are not derived from any illegal activity. ninogames reserves the right to hold deposits pending additional verification in accordance with AMLA compliance obligations.

6.2 Withdrawals

Withdrawals are processed to the same payment method used for the most recent qualifying deposit, subject to the Operator's KYC and AML verification requirements. The Operator processes withdrawal requests from fully verified accounts within the timeframes published in the Cashier section — GCash and Maya withdrawals average 5–15 minutes; bank transfers average 1–3 business days. The Operator is not responsible for delays caused by third-party payment processors or banking networks.

The Operator reserves the right to withhold or delay withdrawals where: (a) KYC verification is incomplete; (b) there is a reasonable suspicion of fraud, money laundering, or bonus abuse; (c) the account is subject to an active investigation; or (d) required by law or regulatory directive.

6.3 Currency

All transactions on ninogames are denominated in Philippine Peso (PHP) unless otherwise stated. The Operator is not liable for currency conversion losses where a Player's bank or e-wallet applies conversion fees.

All games available on ninogames — including slots, live dealer games, sports betting markets, e-sabong, and bingo — are governed by individual game rules published within each game interface. In the event of any conflict between game-specific rules and these Terms, these Terms shall prevail unless the conflict relates specifically to game mechanics, in which case the published game rules take precedence.

ninogames uses independently certified Random Number Generator (RNG) systems for all electronic games. The Operator does not manipulate game outcomes. Published Return to Player (RTP) percentages represent long-run statistical averages and do not guarantee any particular outcome for an individual session.

In the event of a technical malfunction during a game — including disconnection, server error, or software failure — the Operator shall endeavour to resolve the affected round fairly. Where resolution is not possible, the affected wager may be voided and the staked amount returned to the Player's account. The Operator's decision in such matters is final subject to PAGCOR's dispute resolution process.

ninogames offers bonuses, free spins, cashback, and other promotional incentives to eligible players. Each promotion is subject to its own specific terms and conditions, which are published at the time of offer and constitute part of the agreement applicable to that promotion.

General bonus conditions applicable to all ninogames promotions unless otherwise specified include:

• Bonus funds are subject to wagering requirements that must be met before any withdrawal of bonus-derived winnings is permitted.
• Wagering requirements are calculated on bonus amounts unless the specific promotion states otherwise.
• Certain games may contribute less than 100% toward wagering requirements — contribution rates are published per promotion.
• Bonuses have validity periods after which unused bonus funds and any associated winnings are removed from the account.
• The Operator reserves the right to cancel any bonus credited in error, where fraud or circumvention is suspected, or where the Player has breached any applicable bonus condition.
• Players may only hold one active welcome bonus at a time. Subsequent deposits made while a welcome bonus is active will not be eligible for a second welcome offer.

The following activities are strictly prohibited on ninogames. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of funds, and reporting to PAGCOR and/or relevant Philippine law enforcement authorities:

• Multi-accounting: Creating or using more than one ninogames account, whether under your own name or under a third party's identity.
• Fraud and misrepresentation: Providing false identity information during registration or KYC, or at any other time when information is requested by the Operator.
• Money laundering: Using ninogames as a vehicle to conceal, layer, or integrate funds derived from illegal activity. The Operator complies fully with AMLA reporting obligations.
• Collusion: Colluding with other players or third parties to gain an unfair advantage in any game, including live dealer games and sports betting markets.
• Chargebacks: Initiating unauthorized chargebacks or payment reversals with your bank, e-wallet provider, or payment network. Where chargebacks are initiated, ninogames reserves the right to suspend the account, reverse any associated winnings, and pursue recovery through available legal means.
• Automated play: Using bots, automated scripts, artificial intelligence tools, or any other automated means to play games or interact with the Platform without the Operator's express written permission.
• Platform interference: Attempting to reverse-engineer, hack, exploit, or otherwise compromise the security or integrity of the ninogames Platform or its underlying infrastructure.
• Circumventing exclusions: Creating a new account after having self-excluded or been excluded by the Operator, or assisting another excluded individual in accessing ninogames.

ninogames is committed to responsible gaming and operates in compliance with PAGCOR's responsible gaming framework. The Platform provides the following tools to all registered players, accessible via Account Settings:

• Deposit limits: Daily, weekly, and monthly deposit limits that you can set and adjust subject to a cooling-off period before any upward adjustment takes effect.
• Session time limits: Configurable alerts that notify you when you have reached a set duration of continuous play.
• Loss limits: Maximum loss thresholds per period, after which access to real-money games is temporarily suspended for the remainder of the period.
• Reality checks: On-screen notifications at configurable intervals reminding you of your session duration and net result.
• Self-exclusion: A formal self-exclusion tool that restricts access to your account for a minimum period of 30 days and up to permanent exclusion. Self-exclusion cannot be reversed during the elected period.
• Cool-off periods: Temporary account suspension of 24 hours, 7 days, or 30 days, during which you may not access real-money games or make deposits.

The Platform is restricted to players aged 21 and over. Any player who believes they may have a problem with gambling is encouraged to use ninogames' self-exclusion tools and to contact PAGCOR's responsible gaming resources. All real-money activity involves financial risk. Gambling should be treated as entertainment, not as income or a means to resolve financial difficulties.

For more detailed information on responsible gaming tools and external support resources, please visit our dedicated Responsible Gaming page.

All content on the ninogames Platform — including the brand name, logo, game interfaces, website design, text, images, software, and data compilations — is the intellectual property of the Operator or its licensed content suppliers and is protected by Philippine and international intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal entertainment purposes in accordance with these Terms. This licence does not permit you to copy, redistribute, sell, reverse-engineer, decompile, or create derivative works from any Platform content.

To the maximum extent permitted by applicable Philippine law, the Operator's total aggregate liability to any Player arising from or in connection with their use of the Platform shall not exceed the total Real Money Funds deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.

The Operator shall not be liable for any:

• Indirect, incidental, special, consequential, or punitive losses, including but not limited to loss of profits, loss of opportunity, or loss of anticipated savings;
• Losses arising from circumstances outside the Operator's reasonable control, including telecommunications failures, government action, or acts of nature;
• Losses attributable to the Player's own negligence, breach of these Terms, or failure to follow Platform instructions; or
• Losses resulting from the actions of third-party payment processors, game suppliers, or other service providers operating independently of the Operator.

Nothing in these Terms limits the Operator's liability for fraud, wilful misconduct, or any other liability that cannot be excluded by law.

The collection, use, storage, and disclosure of personal data by ninogames is governed by our Privacy Policy, which is incorporated into these Terms by reference. ninogames processes personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations of the National Privacy Commission.

By registering on ninogames, you consent to the collection and processing of your personal data for the purposes described in the Privacy Policy, including identity verification, transaction processing, responsible gaming compliance, and PAGCOR regulatory reporting.

Please review our Privacy Policy for full details on how ninogames handles your personal information.

The Operator reserves the right to modify these Terms at any time. Where changes are material, ninogames will provide notice via the email address or mobile number registered to your account at least 14 days before the changes take effect, except where immediate modification is required by law, regulatory directive, or urgent security reasons.

Continued use of the Platform after the effective date of any modification constitutes your acceptance of the revised Terms. If you do not accept the modified Terms, you must close your account and withdraw any available balance before the effective date. The Operator will process such withdrawal requests promptly.

You may close your ninogames account at any time by contacting support. Upon voluntary closure, any available Real Money Funds balance (net of any outstanding bonus wagering requirements) will be returned to you via your registered withdrawal method within the standard processing timeframe.

The Operator may suspend or terminate your account without prior notice where: (a) you have breached any material provision of these Terms; (b) required to do so by PAGCOR, law enforcement, or court order; (c) the Operator determines that continued operation of your account creates financial, legal, or regulatory risk; or (d) you are found to be ineligible under Section 3.

Where an account is terminated for cause, the Operator reserves the right to withhold balances pending investigation and, where fraud or prohibited conduct is confirmed, to forfeit those balances and report the matter to PAGCOR.

These Terms and any dispute or claim arising out of or in connection with them — whether contractual, tortious, or otherwise — shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

Any dispute between a Player and ninogames shall first be submitted in writing to ninogames' customer support team. The Operator will endeavour to resolve all complaints within 10 business days. If the dispute is not resolved at this stage, either party may refer the matter to PAGCOR's player dispute resolution process, which shall constitute the primary regulatory avenue for complaints related to the ninogames operating licence. Unresolved disputes may thereafter be referred to the courts of competent jurisdiction in the Philippines.

For questions, complaints, or notices arising from these Terms, please contact ninogames through the following channel:

All formal legal notices to the Operator must be submitted in writing via the email address above. Notices submitted through chat or other informal support channels will not be deemed formal legal notice for the purposes of these Terms.